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At Tilmalino we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. By using our service, you agree to the terms of this policy.
Information We Collect
We collect the following types of personal information to provide our service:
- Personal Identification Information: This includes your name, email address, and mailing address. We collect this information when you place an order or interact with our customer support team.
- Message Content: If you are sending a letter to someone else, we collect the content of the message you provide. This information is used solely for the purpose of creating and sending the letter.
- Payment Information: We collect payment details such as credit card numbers or other payment methods through secure payment processors. We do not store or have direct access to your payment information; it is processed securely through our third-party payment partners.
How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To create and send the letter to the recipient, process payments, and fulfill your order.
- Communication: To send you order updates, customer service messages, or respond to inquiries you may have.
- Improving Our Service: We may use aggregated data to improve the quality of our service and enhance your experience with us.
- Marketing: With your consent, we may send promotional emails or offers related to our service. You can opt-out of marketing communications at any time by following the unsubscribe link in our emails.
How We Protect Your Information
We implement a variety of security measures to protect your personal information when you place an order or enter, submit, or access your personal data. These include:
- Encryption: We use SSL encryption to protect sensitive information like payment details during transmission.
- Secure Storage: Personal data is stored securely on our servers and only accessible by authorized personnel.
- Payment Security: All payment information is processed by trusted third-party payment processors who adhere to industry security standards.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with the following parties for the following reasons:
- Service Providers: We may share your information with trusted third-party providers who help us with order fulfillment, payment processing, or communication (e.g., mailing services).
- Legal Compliance: If required by law or to protect our rights, we may disclose your information to authorities or legal representatives.
Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct your personal information if it is inaccurate.
- Deletion: Request the deletion of your personal data, subject to any legal obligations we may have.
- Opt-Out of Marketing: You can opt-out of receiving promotional emails at any time by clicking the "unsubscribe" link in our communications.
If you would like to exercise any of these rights, please contact us at [support@theletterforyou.com].
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law or our contractual obligations.
Children’s Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected personal information from a child under 13, please contact us immediately at supporttilmalino@gmail.com.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. If we make changes, we will post the updated policy on this page and update the "Last Updated" date at the bottom of this policy. We encourage you to review this policy periodically for any changes.
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