Return and Refund Policy
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At Tilmalino, we pride ourselves on offering a deeply personal and meaningful service. As our products are custom-created and uniquely tailored to each customer, we do not offer returns or refunds once an order has been placed.
Custom Nature of Our Service
Each letter is individually crafted with care based on your personal message or request. Since these letters are custom-made and sent to a specific recipient or address, they cannot be returned, exchanged, or resold.
Order Modifications
Once your order has been submitted and processed, it is generally not possible to make changes to the content of the letter or the recipient details. If you realize there's an error after placing your order, please contact us immediately at [contacttilmalino@gmail.com]. We will do our best to accommodate any changes, but please note that this may not always be possible depending on the stage of processing.
Order Issues
If there is an issue with your order—such as a mistake made in the letter, an incorrect recipient address, or delivery issues—please contact us within 7 days of receiving your letter. We will investigate the issue and do our best to resolve it by either correcting the mistake or reissuing the letter, depending on the circumstances.
Lost or Damaged Orders
In the unlikely event that your letter is lost, damaged, or undelivered, please reach out to us as soon as possible at [contacttilmalino@gmail.com]. We will assist you in investigating the matter with the postal service and take appropriate action, such as resending a replacement letter if necessary.
Refunds
Due to the custom nature of our service, we do not offer refunds once an order has been placed. If there is a problem with your order that is our fault (such as a misspelling, incorrect message, or other error on our part), we will make it right by sending a corrected letter.
Customer Satisfaction
We want you to be fully satisfied with your experience at Tilmalino. If you have any concerns or questions about your order, please don't hesitate to reach out to us. We are committed to ensuring that every letter you send or receive delivers the intended comfort, joy, and connection.
For any inquiries, issues, or assistance, please contact us at contacttilmalino@gmail.com.
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